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# Terms of Service

Last Updated: December 30, 2024

## 1. Acceptance of Terms

By accessing or using the Factor Sciences platform ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Platform.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Factor Sciences ("Company," "we," "us," or "our").

## 2. Description of Services

Factor Sciences is a digital platform that provides:

- •Digital telehealth consultations with licensed healthcare professionals
- •Educational wellness resources and informational materials
- •Documentation review and administrative coordination services
- •Client onboarding and professional consultation sessions

Important Notice:

All services are digital and non-physical. We do not sell, ship, or dispense medications, prescriptions, injectables, peptides, compounds, or any physical medical goods.

## 3. Eligibility

To use the Platform, you must:

- •Be at least 18 years of age
- •Have the legal capacity to enter into binding agreements
- •Provide accurate and complete information during registration
- •Comply with all applicable laws and regulations

## 4. Payment Terms

Payment Processing: All payments are processed securely at the time of checkout. Charges occur immediately upon service purchase before access is granted.

Payment Methods: We accept major credit cards and other payment methods as indicated during checkout. All transactions are processed through secure, PCI-compliant payment processors.

Pricing: Prices for services are listed in U.S. Dollars (USD) and may be subject to change. Any price changes will not affect services already purchased.

No Recurring Charges: Unless you explicitly purchase a subscription service, charges are one-time only. Subscription terms will be clearly disclosed prior to purchase.

## 5. Service Limitations and Disclaimers

Critical Disclaimers:

- •Factor Sciences does NOT provide medical diagnoses, treatment, cures, or prevention of medical conditions
- •We do NOT sell, dispense, or ship medications, prescriptions, or pharmaceutical products
- •We do NOT provide injectables, peptides, compounds, or any physical medical goods
- •Our services do NOT replace or substitute for in-person medical care from your physician
- •No guarantees are made regarding medical outcomes, health improvements, or treatment results

All information and services provided are for educational and informational purposes only. You should always consult your primary care physician or qualified healthcare provider before making healthcare decisions.

## 6. User Responsibilities

You agree to:

- •Provide accurate, current, and complete information
- •Maintain the confidentiality of your account credentials
- •Use the Platform only for lawful purposes
- •Not share access to purchased services with unauthorized parties
- •Comply with all applicable healthcare privacy laws

## 7. Intellectual Property

All content on the Platform, including text, graphics, logos, images, and software, is the property of Factor Sciences or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

## 8. Privacy and Data Protection

Your use of the Platform is also governed by our Privacy Policy. By using the Platform, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.

We implement security practices aligned with HIPAA standards for protecting health information.

## 9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FACTORY SCIENCES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability shall not exceed the amount you paid for the specific service giving rise to the claim.

## 10. Termination

We reserve the right to suspend or terminate your access to the Platform at any time, with or without notice, for any reason, including violation of these Terms.

Upon termination, your right to use the Platform will immediately cease, though certain provisions of these Terms will survive termination.

## 11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of Delaware.

## 12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on the Platform with a new "Last Updated" date.

Your continued use of the Platform after changes are posted constitutes acceptance of the modified Terms.

## 13. Contact Information

For questions or concerns about these Terms of Service, please contact:

Factor Sciences

Email: support@factorsciences.com

Phone: +1 (818) 253-6096

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

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