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# Privacy Policy

Last Updated: December 30, 2024

## Introduction

Factor Sciences ("we," "us," "our," or "Company") is committed to protecting your privacy and handling your personal and health information with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital telehealth services platform (the "Platform").

By using the Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Platform.

## 1. Information We Collect

### 1.1 Personal Information

We collect personal information that you voluntarily provide when registering for our services:

- •Full name, date of birth, and contact information (email address, phone number)
- •Account credentials (username, password)
- •Billing and payment information (credit card details, billing address)
- •State of residence and jurisdiction information for compliance purposes

### 1.2 Health Information

In connection with consultative services, we may collect:

- •Medical history, current health conditions, and wellness goals
- •Information shared during telehealth consultations with healthcare professionals
- •Health-related documentation you upload or share with providers
- •Notes and records created by healthcare professionals during consultations

### 1.3 Technical and Usage Information

We automatically collect certain information when you use our Platform:

- •Device information (IP address, browser type, operating system)
- •Usage data (pages visited, time spent, features accessed)
- •Cookies and similar tracking technologies for session management and analytics
- •Log files and error reports for platform maintenance and improvement

## 2. How We Use Your Information

We use the information we collect for the following purposes:

- •Service Delivery: To provide telehealth consultations, administrative services, and access to educational resources
- •Account Management: To create and maintain your user account, authenticate access, and manage your preferences
- •Payment Processing: To process transactions, prevent fraud, and maintain billing records
- •Communication: To send service-related notifications, appointment reminders, and respond to inquiries
- •Platform Improvement: To analyze usage patterns, improve functionality, and enhance user experience
- •Legal Compliance: To comply with applicable laws, regulations, and professional healthcare standards
- •Security: To protect against unauthorized access, maintain platform integrity, and ensure data security

## 3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

### 3.1 Healthcare Providers

Your health information is shared with licensed healthcare professionals who provide consultative services through our Platform. These providers are bound by professional confidentiality obligations and HIPAA standards.

### 3.2 Service Providers

We work with trusted third-party service providers who assist us with:

- •Payment processing (e.g., Stripe, payment gateway providers)
- •Cloud hosting and data storage services
- •Communication platforms (email, SMS notifications)
- •Analytics and platform performance monitoring

These service providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures.

### 3.3 Legal Requirements

We may disclose your information when required to do so by law, including:

- •In response to valid legal processes (subpoenas, court orders, government requests)
- •To protect the rights, property, or safety of Factor Sciences, our users, or the public
- •To prevent or investigate fraud, security issues, or illegal activity
- •In connection with professional reporting obligations (e.g., mandatory reporting of harm)

## 4. Data Security

We implement administrative, technical, and physical security measures designed to protect your information, aligned with HIPAA security standards:

- •Encryption: Data transmission over HTTPS/TLS protocols and encryption of sensitive data at rest
- •Access Controls: Role-based access restrictions, multi-factor authentication, and password requirements
- •Monitoring: Regular security assessments, intrusion detection, and audit logging
- •Employee Training: Privacy and security training for all personnel with access to user data
- •Incident Response: Procedures for detecting, responding to, and reporting security breaches

While we implement industry-standard security practices, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using reasonable and appropriate safeguards.

## 5. Data Retention

We retain your personal and health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

- •Active Accounts: Information is retained while your account is active and for reasonable periods afterward
- •Medical Records: Health information may be retained according to applicable healthcare record retention laws (typically 7-10 years)
- •Financial Records: Payment and transaction records are retained as required by tax and financial regulations
- •Legal Obligations: Certain information may be retained longer to comply with legal, regulatory, or professional requirements

## 6. Your Privacy Rights

You have certain rights regarding your personal information:

- •Access: Request access to the personal information we hold about you
- •Correction: Request correction of inaccurate or incomplete information
- •Deletion: Request deletion of your personal information, subject to legal and regulatory retention requirements
- •Data Portability: Request a copy of your information in a structured, commonly used format
- •Opt-Out: Unsubscribe from marketing communications (service-related messages may still be sent)

To exercise these rights, please contact us at privacy@factorsciences.com. We will respond to verified requests within 30 days.

## 7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance platform functionality and collect usage information:

- •Essential Cookies: Required for authentication, security, and basic platform operation
- •Functional Cookies: Remember your preferences and settings
- •Analytics Cookies: Collect aggregated usage statistics to improve the Platform

You can control cookies through your browser settings. Disabling certain cookies may limit platform functionality.

## 8. Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will delete it promptly. Parents or guardians who believe we may have collected information from a minor should contact us immediately.

## 9. Third-Party Links

Our Platform may contain links to third-party websites or services that are not operated by Factor Sciences. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any external sites you visit.

## 10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

- •Update the "Last Updated" date at the top of this policy
- •Notify you via email or platform notification
- •Provide a reasonable period for you to review the changes before they take effect

Your continued use of the Platform after changes are posted constitutes acceptance of the updated Privacy Policy.

## 11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Factor Sciences Privacy Team

Email: privacy@factorsciences.com

Phone: +1 (818) 253-6096

Address: Factor Sciences, 100 Healthcare Plaza, Suite 200, Wilmington, DE 19801

Response Time: We respond to privacy inquiries within 10 business days

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